Special Projects / Achievements

Below, I have listed some of my CSU Fresno
Committees / Cohorts / Grants / Coaching
Special Duties / Projects / Achievements
as a portfolio of my engagements.

Presenter | Lecturer
- Star Day Presenter: Fresno State Technology Services AI Initiative - Tech Visor Service Desk Chat Bot - 2026
- AI Campus Town Hall Presenter: Fresno State KB backend ingestion reformatting | ADA compliance updates | Service Desk AI Portal Demo - 2026
- AI Immersion Day Technology Services Client Services Meet and Greet tabling - 2026
- CalState Tech Connect Presenter: Social Style Awareness / Training ~ 2020 (Covid-19 via Zoom)
- Co-Master of Ceremonies Presenter (Amy Luna CSU PD ) - 2018 - " We All Belong" - Diversity and Inclusion Contest
- Star Day Presenter : Internet Of Things (IOT) - 2017
- Digital Signage Executive Summary to cabinet - 2017
- Guest Lecturer - Ind. Technology Department - PC hardware, software, and networking systems - 2015
- Guest Lecturer - Ind. Technology Department - Beginning Computer Design, configuration, and building - 2016

Special Projects / Grants / Achievements
- Designed and implemented the Technology Service Desk Tech Connect Expansion in the Fresno State USU, creating a campus-wide and division-wide collaboration and training space. - 2026

- Designed and implemented KB “training ingestion” process for Technology Service Desk Bulldog Genie AI (To be rebranded Tech Visor.) - 2026

- Designed and implemented the new Fresno State Technology Service Desk office location in USU, now providing walk-in support, post covid19 - 2021

- Digital Signage Expert Group Certificate: Digital Content and Media Management, Expert level ~ 4/13/2017

- Digital Signage Expert Group Certificate: Digital Signage Certified Expert ~ 4/13/2017

- Virtual / Augmented Reality Grant: Technical Advisor to Dr. Arun Nambiar ~ 2017, "Awarded."

- Virtual / Augmented Reality Grant: Technical Advisor to Dr. Arun Nambiar ~ 2019, "Awarded."

- Farmers Market POS (PCI compliant) / Cloud upgrade: Revel Systems iPad / Cloud-based system. ~ 2019

- Foster Farms Hatchery IP Security Camera Installation and custom CCTV server ~ 2019

- Industrial Technology Department Aweta Food Processor install technical advisor and technical support ~ 2018

- Rebranded the Technology Services Help Desk to the Technology Service Desk to align with ITIL standards, to include a complete overhaul of the internal process and workflows. Change is also better aligned with institutional goals and the departmental strategic Plan - 2015

- AG COLO Server Farm P to V consolidation: 15 Servers converted from Physical to Virtual/cloud, Zero downtime, 2-week time frame to completion ~ 2015

- Rebranded | Created the Technology Services department motto, User Focused, Service Driven", as used on shirts, and physical and electronic communication mediums. - 2015

- CRM - Team Dynamix Internal K/B - 2016
- CRM - Team Dynamix External K/B - 2016

Coaching - Student / Staff Engagement
- CalState Tech Connect Presenter: Social Style Awareness / Training ~ 2020
- Student Technical Training led by me - 2014 - present
- Social style awareness and soft skills training - 2014 - present
- Business Communication, netiquette training - 2014 - present
- Emotional Intelligence Coaching, Mentoring, and Training- 2016 - present
- Leadership Training / Mentoring - 2014 - present
- Career Advising Coaching - 2014 -present
- Soft Skills Customer Service - 2014 - present

Committee's
-President's AI initiative: AI Professional Development Committee ~ 2025 - Present
- Chair, Digital Signage Committee : 2016-2018
- Diversity & Inclusion Culture & Climate Committee/Cohort : Francine Oputa/Jody Hironaka ~ 2017-2018 (Grant Funded)
- Technology Services Change Management Committee ~ 2016 - Present
- Change Advocate Committee Team Dynamics ITSM - Technology Services ~ 2019
- Development System Manager -2019
- Team Dynamics ITSM - External : SLA Working Group Subcommittee Chair - 2019

Stretch Assignments - “With Paid Stipend"
- Interim Manager / Lead - Technology Service Desk : Interim Stretch Assignment - May 2018 - 2019 ( Was Hired Full time in 2019 at Expert Level Classification.)

Conferences | Attended
- AI Immersion Day (Technology Services Support) ~ 2026
- TDX Converge - CRM Software Users Conference ~ 2019 | 2020 (zoom)
- CES - Drone/ IOT / Augmented Reality / VR ~ 2015
- DSE - Digital Signage Expo - (Digital Signage Certification) ~ 2015 | 2016

Affiliations | Personal-Professional
Cal State Connect
Open AI ChatGPT
Gemini Co-Pilot
Google
Microsoft
Envoy
Unraid
Amazon Web Services
EduCause
Experimental Aircraft Association - EAA
Federal Aviation Administration - FAA
Aircraft Owners and Pilots Association - AOPA
Digital Signage Experts Group - DSEG